Customer Relationship management malaysia

Date posted 2013-04-02
Details SYS IT CRM is full-featured 100% Commercial CRM software for small and large businesses Sectors, with low-cost product support available to users that need reliable support.
It offers a number of features, including:

>Integrated CRM Solution
SYS IT CRM 100% Commercial and User Friendly provides the best and most usable CRM solution with the lowest total cost of ownership to small and medium enterprises.

>Lead Management
From fully customizable Lead Reports to capturing Leads directly from Web-Sites, SYS IT CRM offers sales teams a full range of lead management functions.

> Inventory Management
Extending beyond the traditional CRM confines, SYS IT CRM helps manage Product Inventory, Stock, Invoices and more.

> Support Automation
SYS IT CRM offers comprehensive support features such as Ticket Management, Knowledge Management, and a Customer Self-Service Portal.
Campaign Management and Email Marketing
The SYS IT CRM allows the user to send e-mail campaigns, track campaign effectiveness, and manage organization-wide marketing campaigns from within the CRM.

> Prospect management
Sales processes are supported through both built-in and user-customizable functionality. This functionality includes creating new sales opportunities, assigning monetary, certainty and categorization values, generating and saving quote and proposal communications, managing pipeline forecasting, and reporting.
Customer inquiry management
With the context-sensitive awareness, you can search for information within a variety of context such as person, company, case, opportunity and leads. You can also choose to add, remove or reposition your search parameters to configure your search screens.

> Marketing Management
The CRM solution provides tools for the Marketing and campaign manager. The marketing module of the product automates many tasks including list importing and management, segmenting databases, creating campaigns, qualifying leads, scheduling telemarketing calls and passing on leads.

> User Management & Document Management
The CRM solution delivers user management in a combined profile and user approach. An unlimited number of profiles can be created. These profiles manage permissions (view/edit/insert/delete rights) for data held in the database tables. Individual users are then made members of these profiles, inheriting all the permissions. Individual over-ride permissions can be made available for single users. Extra information about a user (personal, contact, etc.) can also be stored here, with the flexibility to add extra data fields if required.

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SYS IT Networks (M) SDN BHD
Tel: +603 7805 2433
Fax: +603 7805 3433
Address: 201,BlockKelana Square, No 17 Jalan SS 7/26,
Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia.

Phone 03 7805 2433
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